Q & A
Do you have dogs?
Sorry, we don't carry dogs or puppies. See Pets.
Do you have curbside pickup?
Yes. Call our store to place your order before heading over.
Do you deliver?
No.
Do you ship?
Sorry, no. Our store is quite literally "brick-and-mortar."
What is your return policy?
The Paw Shoppe accepts returns with the original sales receipt for exchange or refund. All returns and refunds are subject to evaluation. Clearance items and used flea control products are not returnable. Livestock is only guaranteed to within 24 hours of purchase. If you need to return an adopted rescue cat or rabbit from us, please call us first; it is likely that we can host the animal here at the shop again.
I bought topical (spot-on) flea control more than a year ago. Is it still ok to use?
Yes, go ahead and use it. According to Bayer, Advantage and K9 Advantix products do not have an expiration date. That said, Bayer does recommend storing these products in a cool, dry place. The refrigerator is fine, but don't freeze it!
I'm not having very good luck with topical (spot-on) flea control products.
Remember to accurately follow the manufacturer instructions and apply on-schedule. For more information, please consult the Bayer product instructions above. Observation of fleas on animals using flea control is usually the result of active fleas in the environment, either indoors or outdoors, that have jumped on your pet.
As far as "flea resistance" is concerned, there have been no documented cases of flea strains resistant to spot-on flea controls. The FDA tests and approves the safety and efficacy of these produdcts.
My pet is having an adverse reaction to a product.
Contact the manufacturer using the information printed on the packaging. Please return the product to Paw Shoppe at your earliest convenience.
My vet has recommended avoiding grain-free food for my dog. Do you have grain-friendly options?
Yes! Our grain-friendly formulas typically use rice, oats, barley, or quinoa. We avoid corn, wheat, and soy in our food lines because they seem to contribute to food intolerances.
To expand, in 2019 vets heard that the FDA was evaluating a possible link between grain-free diets and pets developing a heart condition. To date, no correlation has been found. As such, the Paw Shoppe will continue to carry grain-free options in addition to grain-inclusive formulas to meet the needs of sensitive pets.
My heat lamps burn out frequently. How can I get incandescent heat bulbs to last longer?
First ensure the bulb you are using does not exceed the wattage (power) of the lamp fixture. It may seem trivial, but reptile heat domes are engineered to dissipate heat from the bulb depending on a range of wattages. The higher the wattage of the bulb, the more heat is produced. If you put too high a wattage in a lower wattage fixture, the glass can overheat and break or separate from the base.
Next, make sure to screw in the bulb using a glove or paper towel. You don't want to get oils from your skin on the glass surface which can cause uneven heating of the glass surface and result in premature failure. This is especially important with halogen bulbs!
Don't move your heat fixture while lighted or hot. The jostling of tungsten filaments can cause an instant burnout! Consider hanging your light fixture instead of placing it directly on the screen surface of the terrarium. Ensure the glass body of the bulb is not in contact with the screen surface.
Finally, try using a surge protector with your reptile fixtures. The Tripp-Lite Isobar is an excellent choice for removing fluctuations in the electrical service to your lamps.
More Facts: White daylight bulbs, which must be turned on and off daily, have a significantly shorter lifespan due to the heat cycling of the filaments. Expect a white bulb to last no more than a month or two. Contrast this with a red or black bulb which remains on for 24 hours daily. You should expect approximately 2-3 months of burn time from these.
As a long-term solution, look into our ceramic heat emitters. You can get years out of these units!
How often do I need to replace my ultraviolet light (UV) lamps?
Some sources recommend replacing your UVB lamps every 6 months due to the deterioration of the radiant coating inside the tube. The Paw Shoppe suggests replacing fluorescent tubes at least yearly to maintain the health of your reptile. If you know somebody with an ultraviolet-B irradiance meter, you are in luck!
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